Data2Sustain empowers public sector with AI Chatbot Workshop

< Go Back

Discover how Artificial Intelligence (AI) chatbots can simplify public service delivery

21 November 2025 - Data2Sustain project

**Images by Anna Christie**

ERNACT and Atlantic Technological University (ATU), under the Data2Sustain initiative, hosted an innovative workshop titled “Introduction to Chatbots for the Public Sector”, bringing together public-sector organisations to explore how artificial intelligence can transform service delivery.

The event opened with Dr. Margaret Quinn from ERNACT, who introduced Data2Sustain and its role as a European Digital Innovation Hub supporting digital transformation across the northwest of Ireland. She highlighted Data2Sustain’s focus on emerging technologies such as AI, IoT, and cybersecurity, and its commitment to sustainability and circularity.

Following this introduction, Dr. Paul Greaney from Atlantic Technological University (ATU) delivered an in-depth session on AI fundamentals, generative AI, and practical chatbot development using Microsoft Copilot Studio. Participants learned how to design and deploy chatbots without coding skills, making the technology accessible to all levels of technical expertise.

The workshop featured:

Morning presentations on AI concepts, chatbot applications, and responsible use in public services.
Afternoon hands-on sessions, where attendees built simple chatbots tailored to their organisational needs.

Key discussion points included:

Leveraging chatbots for citizen engagement and routine inquiries.
Integrating organisational knowledge bases for accurate responses.
Ensuring compliance and data protection when deploying AI solutions.

Data2Sustain thanks all participants and speakers for their valuable contributions to making this event a success.

Missed the event? Email maixa.zableta@ernact.eu to be invited to the next session.

**Images by Anna Christie**

Click here to email Maixa Zabaleta at ERNACT for further information

Other Stories

Transforming Killybegs Information Centre with virtual tours

14 January 2026

This Data2Sustain case study demonstrates how digital tools can bridge the gap between heritage and tourism

Data2Sustain

€23 Million for the Irish EDIHs strengthens Data2Sustain and ERNACT’s role in supporting digitalisation

08 January 2026

€23 Million for the Irish European Digital Innovation Hubs strengthens Data2Sustain and ERNACT’s role in supporting digitalisation

Data2Sustain

The ERNACT office will be closed for the holiday season

19 December 2025

If you are interested in the digital transformation of your city and region, stay in touch during the next year!

ERNACT

ERNACT secures ninth project approval, delivering total €9 million investment for the North West City Region

16 December 2025

ERNACT has announced the approval of its ninth project within the past 12 months, following confirmation of funding for the INCLUDE project.

ERNACT